Job Opportunity: Ticketing & Customer Service Associate

The Company

Pangdemonium is a proudly Singaporean not-for-profit theatre company with a mission to tell stories on the stage that are challenging, inspiring, relevant, accessible and above all, of the highest artistic, entertainment and production value, in a league with the very best of theatre internationally.

Join the vibrant and dynamic team at Pangdemonium, where we bring theatre to life! You will play a crucial role in ensuring our audience has an unforgettable experience, all while gaining valuable industry knowledge and skills.

Key Responsibilities

• Customer Service & Communication: Maintain ticketing records, handle special requests, prepare communication tools, and provide outstanding customer service support.
• Sales & Ticketing Support: Assist in sales and ticketing enquiries for upcoming productions, facilitate group sales, handle special requests, and troubleshoot issues for Season Ticket holders. Work closely with the Development and Marketing teams to fulfil ticketing entitlements for sponsors and our Friends Of Pangdemonium.
• Event Management: Assist in managing door sales, ticket distribution and other Front-of-House duties for our exciting shows.
• Ticketing Process Execution: Spearhead the entire Ticketing operations for Pangdemonium’s Education and Development programmes such as Triple Threats Musical Theatre Workshop or Very Youthful Company.
• Vendor Coordination: Interface with our designated ticketing and venue partners as required.
• Primary Contact: Be the main point of contact for phone and email inquiries, ensuring prompt and helpful responses.
• Data Collection & Analysis: Support additional duties as assigned, including the NAC survey data collection and analysis.

What Would You Bring:

• Customer-Centric Approach: Ensure internal and external customers’ and stakeholders’ needs are continually satisfied.
• Attention to Detail: Problem-solving skills to identify issues, maintain accuracy, and ensure quality assurance requirements are met with feasible solutions. Effective time management and maximise the use of available resources.
• Flexibility & Resilience: Ability to respond with flexibility and resilience when faced with multiple demands, shifting priorities, ambiguity, and rapid changes in a fast-paced environment.
• Self-Discipline: Adhere to set guidelines and processes.
• Ethical Behaviour & Positive Attitude: Demonstrate ethical behaviour and maintain a positive attitude.

 Requirements

• Excellent written and verbal communication skills.
• Excellent customer service skills, including conflict resolution.
• Strong project management, multitasking, and decision-making skills.
• An eye for creativity.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Ability to work regular office hours in addition to nights, weekends and occasional holidays.
• Interest in theatre and the Arts.

How to Apply

Interested applicants may send their CV to careers@pangdemonium.com.