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DTSTART;VALUE=DATE:20240903
DTEND;VALUE=DATE:20240929
DTSTAMP:20260412T231539
CREATED:20240909T105427Z
LAST-MODIFIED:20240909T105427Z
UID:95337-1725321600-1727567999@artsequator.com
SUMMARY:Job Opportunity: Ticketing & Customer Service Associate
DESCRIPTION:The Company  \nPangdemonium is a proudly Singaporean not-for-profit theatre company with a mission to tell stories on the stage that are challenging\, inspiring\, relevant\, accessible and above all\, of the highest artistic\, entertainment and production value\, in a league with the very best of theatre internationally. \nJoin the vibrant and dynamic team at Pangdemonium\, where we bring theatre to life! You will play a crucial role in ensuring our audience has an unforgettable experience\, all while gaining valuable industry knowledge and skills. \nKey Responsibilities \n\nCustomer Service & Communication: Maintain ticketing records\, handle special requests\, prepare communication tools\, and provide outstanding customer service support.\nSales & Ticketing Support: Assist in sales and ticketing enquiries for upcoming productions\, facilitate group sales\, handle special requests\, and troubleshoot issues for Season Ticket holders. Work closely with the Development and Marketing teams to fulfil ticketing entitlements for sponsors and our Friends Of Pangdemonium.\nEvent Management: Assist in managing door sales\, ticket distribution and other Front-of-House duties for our exciting shows.\nTicketing Process Execution: Spearhead the entire Ticketing operations for Pangdemonium’s Education and Development programmes such as Triple Threats Musical Theatre Workshop or Very Youthful Company.\nVendor Coordination: Interface with our designated ticketing and venue partners as required.\nPrimary Contact: Be the main point of contact for phone and email inquiries\, ensuring prompt and helpful responses.\nData Collection & Analysis: Support additional duties as assigned\, including the NAC survey data collection and analysis.\n\nWhat Would You Bring: \n\nCustomer-Centric Approach: Ensure internal and external customers’ and stakeholders’ needs are continually satisfied.\nAttention to Detail: Problem-solving skills to identify issues\, maintain accuracy\, and ensure quality assurance requirements are met with feasible solutions. Effective time management and maximise the use of available resources.\nFlexibility & Resilience: Ability to respond with flexibility and resilience when faced with multiple demands\, shifting priorities\, ambiguity\, and rapid changes in a fast-paced environment.\nSelf-Discipline: Adhere to set guidelines and processes.\nEthical Behaviour & Positive Attitude: Demonstrate ethical behaviour and maintain a positive attitude.\n\n Requirements \n\nExcellent written and verbal communication skills.\nExcellent customer service skills\, including conflict resolution.\nStrong project management\, multitasking\, and decision-making skills.\nAn eye for creativity.\nProficient in Microsoft Office (Word\, Excel\, PowerPoint).\nAbility to work regular office hours in addition to nights\, weekends and occasional holidays.\nInterest in theatre and the Arts.\n\nHow to Apply \nInterested applicants may send their CV to careers@pangdemonium.com.
URL:https://artsequator.com/event/job-opportunity-ticketing-customer-service-associate/
LOCATION:Pangdemonium Theatre Company Ltd\, 9 Changi South Street 3\, 486361\, Singapore
CATEGORIES:Artist Opportunities
GEO:1.3283224;103.9675181
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